Zoetis | Global Strategic Accounts Lead

POSITION SUMMARY A member of the COE Leadership Team, the Global Strategic Account (GSA) Lead develops, implements and coordinates processes, strategies and tactics to drive the growth in our GSAs and regional corporate account partners. The International Commercial Centre of Excellence in partnership with the International Operations Leadership Team (IOLT), country organizations and above market teams such as GCD, ZTD & Global DX will develop an annual program of strategic and tactical activites to support the delivery of enterprise growth targets at a market level aligned to international key priorities delivering both operational and marketing excellence. The GSA Lead will facilitate and lead the translation and elevation of these initiatives to bespoke programs for individual Global Strategic Accounts and corporates with the objective to drive Zoetis' share of wallet in and overall demand generation in defined categories across markets, making Zoetis the partner of choice for the individual GSAs and corporates in these categories. The GSA Lead is responsible for establishing and maintaining processes to ensure: internal strategic alignment across IOLT, US Leadership Team and leaders of above-market functions development and execution of strategic plans and customer value propositions for GSAs alignment with GSA and corporate customer organisations building industry-leading Strategic Account Management expertise across Zoetis governance and monitoring of GSA corporate account agreements POSITION RESPONSIBILITIES Creation and maintenance of internal strategic alignment Establishing and maintaining: shared understanding across IOLT, US Leadership Team (USLT) and leaders of above-market functions about the significance of the GSAs and corporatesfor delivery of enterprise growth targets processes for setting cross-functional leadership objectives to support growth with GSAs and corporates process for regular review & prioritization based on segmentation / classification of current & future GSAs and corporates Development of strategic plans & customer value propositions Establishing and maintaining: processes for identification and validation of opportunities within individual GSAs and corporates (bottom-up & top-down) processes of developing, adjusting and sharing strategic roadmaps for increased share of wallet and growth involving IOLT, USLT and above-market functional leaders processes for the identification, prioritization and execution of strategic initiatives and investment plans in order to achieve strategic objectives across International markets, US and above-market functions. Creation and maintenance of alignment with GSA and corporate customer organizations Establishing and maintaining: process & system (adaptations) for creating and maintaining transparency of key stakeholders within the organization and mapping of counterparts within Zoetis on functional and market level. standards for and levels of engagement to be maintained between stakeholders on functional and market level as well as processes & systems to track quality of relationship on all levels. Voice of Customer programs Building industry-leading Strategic Account expertise Establishing and mainting: Processes for hiring, developing and retaining top talent for Strategic Account Managers within Zoetis Process for sharing best practices amongs Strategic Account Managers and functional colleagues interacting with GSA and Corporate Account stakeholders Process for creating and developing the best-in class cross-functional Strategic Account Management teams serving the aninal health industry Governance Establishing and maintaining: Processes, systems and tools to monitor (sales) performance of teams against set objectives Incentive systems to align rewards for team members with performance against objectives Budgeting processes and systems to ensure proper allocation and accounting of cost and resources Processes to monitor contract compliance General Promote the significance of GSAs and corporates throughout the organization and instill a more customer centric organizational culture across all functions Understand and communicate the Zoetis Core Beliefs and holds the organization accountable for demonstrating a One-Zoetis mindset Promote the value of effective relationships, both within Zoetis and with GSAs and corporates at various levels of customer organization across international. Focus on mutual benefit, trust, best practise sharing, creating partnerships and cross functional working in pursuit of driving growth Provide leadership in the space by setting frameworks and processes for consistency in how the organization approaches GSAs and corporates Promote the dissemination of VOC findings from GSAs and corporates and utilize findings as input for continuous improvement of internal processes Ensure that key objectives are being achieved and results are being delivered Maintain strong operational relationships with the commercial leads in markets to ensure that local members of GSA teams are receiving top management attention and support. Be a talent agent for International operations and beyond to further develop our organization Use coaching and mentoring as tools to grow International colleagues in ability and achievement. Manage expenses to comply with the Expenses Policy and avoid overspends with a focus on sustanbility and new ways of working Continually ensure the appropriateness and effectiveness of ways of working, internal controls, standards, policies and procedures. Endorse their ongoing change and improvement. Maintain open and effective channels of communication to colleagues. ORGANIZATIONAL RELATIONSHIPS Internal: All members of the COE team Cluster Leads, country VPs/GM's, BUD's and commercial team, especially marketing and sales leadership, including US Group President and President, International Operations International Finance team Other members of the International Operations Center Team GMS team Global Functions, i.e. GCD, ZTD and AGB teams COE equivalent colleagues based in the US External: Members of GSA organisations Industry partners Experts in similar areas within and outside the animal health industry RESOURCES MANAGED Sr. Leader: Managing self Member of COE LT Coaching KA Managers, GSA Team members across functions Frequent traveling abroad EDUCATION AND EXPERIENCE Level of Education and Qualifications: A bachelor's degree is required. An MBA or higher education is a plus. Excellent knowledge of commercial operations particularly of the animal health industry is desirable Professional experience/capabilities: Extensive capabilities as commercial/marketing leader, ideally as BUD or Senior marketing role strategic or operationally - strong business acumen - with extensive marketing and sales leadership capabilities gained in highly matrixed organisations. Proven track record in dealing with Key Accounts within or outside animal health industry. Experience leading large scale complex projects and managing teams in diverse locations. Financial management skills - P&L and operating budget management Experience working with, leading or managing cross-functional teams in developing and executing business strategies, programs, systems, and/or tactics. Proven track-record of leading teams through transformation and having instilled a strong culture of performance and enthusiasm, even in difficult times. Demonstrated track-record of operational excellence with a sharp sense of vision that translates into an ability to identify new opportunities Experience in managing relations with a wide diversity of stakeholders including (but not limited to) Commercial leaders, Enabling and Global functions, customers and senior leaders People Management: Significant and successful experience in leading / managing/influencing Senior Leaders and diverse teams. Ability to assess and provide peer to peer coaching and motivating teams to exceed performance standards. Languages: Fluency in spoken and written English are a must, mastering other languages is a plus. Other: Current passport and valid driving licence SKILLS / CORE BEHAVIOURS SKILLS & CAPABILITIES Strong leadership presence with exceptional capabilities - influences, motivates, grows talent, identifies potential inspires and enables Outstanding communicator internally and externally Proven to produce outstanding results as a leader of teams/projects Ability to organise and prioritise multiple projects in a fast-paced, dynamic environment Ability to oversee complex, cross-regional projects that require input from internal and external stakeholders Results oriented and ability to meet tight deadlines Outstanding written and oral communication skills Strong knowledge and expertise in marketing disciplines; brand management; market research; communications strategy; customer insight and operational excellence Ability to interact with and influence senior business leaders with confidence and conviction Effective at managing complexity and scope Strong networking skills, builds successful and effective relationships Customer centricity with a strong service orientation, champions a customer focused environment CORE BEHAVIORS Our colleagues make the difference Lead with inclusion. Make decisions and take action that brings people along with you Define best practice across and empower others to deliver it Create a culture of belonging and create a great place to work Always do the right thing Provide opportunities for all team members, recognise and celebrate achievement and contribution Pursue personal growth and learning. Create an expectation of personal development Do things with conviction and commitment - follow it through Customer obsessed Lead with customer experience in mind always. Know the levers that take Zoetis from expected to extraordinary Invest in relationships. Champion their value, and help people to understand their nature Run it like you own it Set a clear direction and enable action. Own the results they achieve Assess when to step back and when to step in We are one Zoetis Promote a culture of open and direct communication - build trust through transparency and honesty Bring people together often to learn, plan, act, celebrate and look forward Make clear the bigger picture. Instil in people a sense of belonging to the global business and help them to know their role in it Full time Legal statement as below This job advert indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required. Additional position specific requirements/responsibilities are contained in approved training curricula. Visa status re must be eligible to work and live in Ireland as below Colleague must be legally eligible to live and work in Ireland. Summary of our Benefits In addition, to being part the world leading animal health company focused on the needs of those who raise and care for animals we offer a range of benefits such as competitive salary, bonus, 25.5 days holiday per annum plus public holidays, a defined contributory pension plan, private medical insurance for you and your family and empowered flexible working, to name a few. Please note that the benefits outlined are subject to change based on organization decision. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register.