Reservations Manager

3 days ago

Dublin, Ireland Louis Fitzgerald Hotel Full time

We are seeking an experienced Reservations Manager to lead our busy Reservations team at the Louis Fitzgerald Hotel, part of the Fitzgerald Group. This is an exciting opportunity for a commercially focused, detail-driven hospitality professional to take ownership of our reservations function, driving performance, conversion, and guest satisfaction across our Rooms, Meetings & Events, and corporate segments. About The Role About the Role Reporting to the Cluster Revenue Manager and General Manager, the Reservations Manager will: Oversee all day-to-day reservations activity for the hotel, ensuring efficient, guest-focused service. Manage and motivate the Reservations team (Agents and Groups Coordinator), ensuring consistent accuracy and service excellence. Monitor conversion performance, occupancy, and revenue, identifying opportunities to maximise yield. Work closely with the Sales, Revenue, and Front Office teams to align strategies and share guest insights. Maintain strong relationships with our key corporate clients, ensuring their preferences and needs are communicated effectively to the operational teams. Support system and rate management, ensuring accuracy across all booking channels and OTA platforms. About You Were looking for someone who: Has previous experience in a Reservations Supervisor or Reservations Manager role, ideally within a hotel or cluster environment. Understands Opera PMS, OTA management, and revenue principles. Possesses excellent organisational skills and attention to detail. Is proactive, commercially aware, and confident in analysing data to inform decisions. Demonstrates strong leadership, communication, and coaching abilities. Delivers consistently high levels of guest care and service quality. What We Offer Competitive salary based on experience Training and development opportunities within the Fitzgerald Group Meals on duty and free parking Supportive management team and positive working environment If youre passionate about hospitality, thrive in a fast-paced environment, and want to take the next step in your reservations career wed love to hear from you. Apply today with your CV and a short cover note to Required Criteria Skills Needed About The Company The Louis Fitzgerald Group offers all of our customers a warming welcome, quality service, and superb accommodation. The Louis Fitzgerald Group is one of Irelands largest privately-owned hospitality groups. Oozing with Irish culture the group has over 19 pubs, restaurants, and hotels located in the heart of Dublin and its surrounds. This includes some of Irelands most famous landmark premises such as An Poitin Stil, a memorabilia pub, where you will find many of Irelands most prized artifacts. The multi-award-winning Stags Head, and Kehoes Pub, are a haven for locals and tourists. In short, we pride ourselves on our reputable name within the hospitality industry. Company Culture With over 19 pubs, restaurants and 2 hotels the Fitzgerald Group prides itself on its great reputation within the hospitality industry in offering all of our customers a warming welcome, quality service and superb accommodation. Our current vacancies can open a window of many opportunities within the group to the right candidate. All employees will be helped and encouraged to develop to their full potential and the talents and resources of the workforce will be fully utilised to maximise the efficiency that will mark The Fitzgerald Group as a place to return to. Company Benefits Salary Not disclosed

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