Reservations Manager

18 hours ago

Dublin, Ireland JMK Group Full time

Home2Suites by Hilton, Dublin is opening in Q1 2026 Who are we? JMK Group are a prestigious family owned hotel group with operations across Ireland the UK. We use using innovation and forward thinking to deliver long-term success across our portfolio for our guests and staff. Located in the heart of Dublin City Centre, Home2Suites by Hilton Dublin is making its debut in Western Europe, bringing a fresh extended-stay concept. Position Summary We are looking for an exceptional Reservations Manager to assist the opening of Home2Suites by Hilton Dublin and to play a pivotal role in positioning the hotel within the competitive Dublin market. This is an exciting opportunity to be part of a milestone Hilton launch. As Reservations Manager, you will work with the Sales, Marketing & Revenue teams to develop and implement strategies to maximize revenue across all departments. The position oversees the development and implementation of departmental strategy and ensures implementation of the brand service strategy and brand initiative What Youll Do Monitor and analyse reservation trends to identify opportunities for growth and improvement. Works with the Revenue Manager to communicate local market information and trends. Build and maintain relationships with customers, agents, and other stakeholders. Delivering training and assisting in the development of the reservations team Ensuring all reservations are inputted and correspondence is cross-checked from guests. Ensuring all guests needs are communicated to the Front Office Team Maximising revenue for both individual and group businesses at peak times Familiarity with various hotel internet booking sites used and in operation. Producing reports on a daily, weekly and monthly basis. Provide regular reports and updates to the Commercial Director, Revenue Manager, General Manager and other stakeholders. Line Management and leadership of the reservations team consisting of groups executive and reservations agent, ensuring they are trained, motivated, and engaged. Ensure that all policies and procedures are followed, and all regulatory requirements are met. Implement new systems and technologies as needed to improve efficiency and customer service. Candidate Profile Education & Experience: Excellent communication and interpersonal skills, with the ability to build relationships and work collaboratively with others. Strong analytical and problem-solving skills, with the ability to identify trends and opportunities for growth. Knowledge of reservation systems and technologies, and the ability to implement new systems as required. Pre-opening or conversion experience is highly desirable. Why JMK Group Competitive salary and performance-based bonus. On going training and development Opportunities for progression within JMK Group Discounted rates across JMK hotels Staff social events Join Us and Make It Memorable

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