SMB Account Manager
2 days ago
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- Great matches will be shown first in search results
- Relevant skills and experience will be listed so you know why those jobs are a match
SMB Account Manager - NEU
Dublin, County Dublin, Ireland
Job Description Summary:
PayPal is seeking a motivated and detail-oriented Account Manager to join our European team. The Account Manager will manage a portfolio of merchant accounts, build relationships, ensure merchant satisfaction, and undertake an advisory role to help our merchants achieve their growth objectives. The ideal candidate has excellent communication skills, a positive attitude, and a passion for delivering exceptional experiences.
Job Description:
Key Responsibilities:
Client Relationship Management:
- Act as the primary point of contact for assigned portfolio of clients
- Build and maintain strong, long-lasting relationships with clients
- Assist in understanding client needs and offering solutions that meet their objectives
- Foster high-value engagements with merchants to ensure they are fully integrated and utilizing PayPal's offerings to their maximum potential
- Respond timely to all client requests and escalations
- Shapes strategies for account retention and expansion, ensuring alignment with broader organizational objectives
Account Management:
- Support and manage a portfolio of several hundred European-based accounts, each generating significant payment volume with PayPal
- Monitor account performance and work with internal teams to address client issues and concerns
- Re-engage with merchants via email to assess their interest and drive reengagement
- Achieve key performance indicators (KPIs) tied to reengaging merchants, growth, and driving high-value engagement
Growth:
- Actively identify cross-sell and upsell opportunities, delivering product recommendations based on client need
- Lead pass into specialist Sales teams for complex / high-value opportunities
Operational Tasks:
- Prepare reports on portfolio performance and key drivers of progress
- Collaborate with internal departments to ensure smooth execution of client campaigns and services
Qualifications:
- Bachelor's degree (Business, Marketing, Communications, or a related field preferred)
- 5-7 years' experience in customer service, sales, or account management
- Proven track record working with mid-market sized businesses
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Analytically minded and comfortable with reviewing data to identify trends and make relevant recommendations
- Results-Oriented: Demonstrated ability to meet and exceed performance targets
- Ability to thrive in a fast-paced, dynamic environment; work independently and as part of a team
- Fluency in English and Local Language a must
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Salesforce (preferred)
Additional Job Description:
Subsidiary: PayPal
Travel Percent:
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset—you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit PayPal Benefits.
Commitment to Diversity and Inclusion:
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued.
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