SMB- Agency Partner Manager

3 days ago

Dublin, Dublin City, Ireland TikTok Full time

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Responsibilities

About Us:
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us?
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.

We're looking for a dynamic, passionate SMB Account Manager with a digital advertising background to join our growing Account Management team in Dublin. You will be a crucial member of a growing team that will partner with SMB advertisers in a one to many structure with the goal of activating, nurturing and growing accounts in the Spanish market. You will look to establish and strengthen your client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to help shape and sell scalable solutions to grow and support SMB customers.

Responsibilities:

  1. Set up and enhance long term successful strategic partnerships with existing media/digital agencies to support their long term growth in the Spanish Markets.
  2. Develop and grow an existing book of agency business by:
    1. Scaling current agencies' advertisers.
    2. Securing additional budget by proving greater ROAS for the agencies' clients.
    3. Pitching for new clients' activations.
  3. Prove impact through achieving KPIs such as: increase in budget & ARPA, growth of active clients per agency, etc.
  4. Accurately forecast revenue delivery and identify opportunities to prevent or bridge gaps to goal.
  5. Establish and maintain both C-Level & tactical relationships with agencies, becoming their key point of contact, to ensure TikTok is a partner of choice in their future growth.
  6. Leverage insights, data, and industry benchmarks to lead conversations with internal Cross-Function Stakeholders, and externally to support the agencies.
  7. Manage media agencies at scale; monitoring the partner's performance through tools and timely communication with clients.
  8. Deliver best in class customer experience: reactively troubleshoot any practical problem occurring to the agencies and proactively anticipate any challenge.

Qualifications

Minimum Qualification:

  1. As this role works in our Spanish market, working with Spanish customers, fluency in English and Spanish is required for the success of this role.
  2. 3+ years experience and knowledge of the digital marketing landscape, ideally in this market.
  3. Previous experience working closely with agencies, resellers, consulting businesses is not strictly required but it will be regarded as a plus.
  4. Sharp client focus and motivated by thriving customer success.
  5. Problem solver capable of navigating ambiguity and proactively providing effective solutions to customer needs.

Preferred Qualifications:

  1. Strong attention to detail and a proven ability to balance priorities and meet deadlines.
  2. Sound analytical and quantitative skills.
  3. Experience working with revenue targets in a fast paced, client facing environment.
  4. A genuine passion for consultative selling, strategy and seeing your impact through the growth of a book of business.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Business Development and Sales

Industries

Advertising Services

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