Service / Contracts Admin D12 €40- 45

5 days ago

Dublin, Ireland Executive Edge Full time

Our client is based in Dublin 12 and is currently recruiting for an experienced Service / Contracts Administrator to join their team. This is an excellent opportunity for a proactive professional looking to develop their career in a dynamic and supportive environment. Apply now to be part of their growing team Salary: Circa € per annum plus commission: Benefits: 21 days holiday + 10 bank holidays, Pension Scheme, Professional development opportunities, Experienced leadership support, Hybrid working (3 days in office, 2 days remote) THE ROLE The Service / Contracts Administrator will be responsible for managing both large and small accounts by ensuring contract efficiency, customer retention, and revenue growth. The role involves proactive contract administration, tendering, upselling maintenance solutions, and debt reduction. The successful candidate will work closely with maintenance and operational teams to support service contract administration and create tender documentation. DUTIES OF THE ROLE Customer Retention & Growth Drive execution of individual sales plans. Analyse contract profitability reports and implement improvement plans. Support revenue and margin growth within assigned customer portfolios. Manage sales administration tasks related to customer contracts. Complete tendering and renegotiation documentation. Handle customer contract queries effectively. Follow up on Purchase Orders (POs) for maintenance contracts and call-outs. Ensure timely contract renewals and renegotiations. Generate opportunities and leads via CRM. Gather market and competitor insights through customer interactions. Support insurance report processes and customer queries. Renegotiation & Cancellation Prevention Proactively support renegotiations of expiring contracts. Identify and address potential cancellation risks in collaboration with other teams. Defend price escalations and resolve contract-related issues. Monitor and resolve suspended contracts as necessary. Data Quality & Customer Communication Coordinate contract negotiation issues with supervisors. Track and manage contract renegotiation activities in CRM. Conduct follow-ups with customers to assess satisfaction and identify further opportunities. Maintain accurate customer and contract data. THE IDEAL CANDIDATE Previous experience in account management. Experience with tendering, contract administration, and upselling solutions. Background in the service industry is beneficial. Proficiency in Microsoft Office and CRM tools. Strong negotiation and problem-solving skills. Effective communication skills (written and spoken English). Customer-centric mindset with a proactive and innovative approach. High attention to detail and ability to manage multiple accounts efficiently. For further information contact or 9121894 Skills: good customr service tendering upselling Benefits: commission hybrid working pension

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