Business Relationship Manager

5 days ago


Dublin, Dublin City, Ireland SoftCo Group Ltd Full time
About the Role

In this challenging and rewarding position, you will be responsible for developing and maintaining strong relationships with assigned customers to ensure high levels of customer satisfaction. This will include engaging with new and existing customers to ensure a positive customer experience. You will also provide help, guidance, and coaching to the customer to improve their SoftCo10 utilization and satisfaction.

Your key responsibilities will include assisting in the management and development of long-term business relationships with SoftCo customers by understanding their business goals and responding to their requests. You will be a point of contact for customers and work closely with the Customer Success Manager, Customer Services, and Product Development teams to manage customer escalations. You will become an expert in our products/services and stay up to date with product enhancements, act as a consultant, and share best practices with customers.

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