Helpdesk Support Expert

2 days ago


Dublin, Dublin City, Ireland Ergo - Information Technology Full time
About the Position

We are seeking a skilled Service Desk Analyst to join our team at Ergo - Information Technology.

Key Requirements:

The successful candidate will be responsible for managing support tickets, ensuring they are dealt with efficiently and effectively. This includes installing, configuring, and troubleshooting IT-related software and hardware, as well as providing first-line technical support to clients.

The ideal candidate will have experience working in a helpdesk environment and possess excellent communication and problem-solving skills.

  • Manage support tickets and resolve issues efficiently.
  • Install, configure, and troubleshoot IT-related software and hardware.
  • Provide first-line technical support to clients.
  • Maintain accurate records of support requests and resolutions.


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