Technical Performance Solutions Expert

2 days ago


Dublin, Dublin City, Ireland beBeeExpert Full time €90,000 - €123,456
Job Description

We are seeking a highly skilled Technical Performance Solutions Expert to join our team. This is a customer-facing role that requires strong technical skills, as well as excellent interpersonal skills.

Key Responsibilities
  • Manage and resolve complex technical issues for the ServiceNow Technical Support team focusing on Performance and instance availability.
  • Serve as the last point of escalation within the technical support department and mentor junior team members in various technologies.
  • Develop a deep understanding of the ServiceNow platform and leverage it to deliver exceptional results.
Required Skills and Qualifications
  1. Experience in integrating AI into work processes, decision-making, or problem-solving.
  2. Demonstrated ability to troubleshoot difficult technical issues.
  3. Strong experience with relational databases (e.g. MySQL, Oracle).
  4. Java experience.
  5. Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell).
  6. Advanced Unix/Linux experience.
  7. Working knowledge of the components in a web applications stack.
  8. Experience diagnosing performance degradation (e.g. explain plans, database tuning).
  9. Excellent written and verbal communication skills.
Benefits

This role offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

Other Information

The ideal candidate will be able to work effectively in a team environment, while also being able to work independently when needed.



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