IT Technical Expert

2 weeks ago

Dublin, Dublin City, Ireland beBeeCareer Full time €60,000 - €80,000
Key IT Support Role

Our client is seeking an experienced IT professional to provide technical support and guidance to their team in Dublin, Ireland.

This role involves being the primary point of contact for technical issues and providing expert advice on various IT systems and tools.

  • Provide hands-on desktop, AV, and cloud support for Dell, Mac, iPads, mobiles, Cisco AV, Cisco networking, and Microsoft Azure environments.
  • Lead and manage IT service desk activities, supporting executive leadership and users.
  • Manage incidents, requests, and SLAs in ServiceNow; document solutions, identify trends, and drive service improvements.
  • Deliver exceptional user support for Office 365, Adobe, Outlook, and other productivity tools.
Requirements

We are looking for an individual with a strong background in IT support and management, who possesses excellent communication skills and can work effectively across geographies.

  • 5+ years' experience in a lead IT support function.
  • MCSE / MCA, CompTIA A+, CCNA, ACSP, CITP or related certifications.
  • Technical experience including:
    • Microsoft Office 365 Applications.
    • Windows & Mac OS, devices, hardware & applications.
    • Network fundamentals and equipment.
    • Active Directory.
    • MS Intune, iPhones, and Android handsets & tablets.
    • Cisco VPN and Zscaler.
    • VMWare.
    • Excellent knowledge of cyber security and prevention of malicious attacks, viruses, and malware.
    • Video & Audio-conferencing equipment & applications.
    • Windows servers (desirable).
    • Cloud Infrastructure support (MS Azure).
  • Solid understanding of ITIL processes.
  • Experience with ServiceNow or similar ITSM tools.
  • Hands-on skills in networking, virtualisation, and cloud platforms.
  • Strong problem-solving skills, customer focus, and collaborative mindset.
  • Excellent communication skills, working effectively across geographies.
Why This Opportunity?

Join a global company with a friendly, close-knit Irish team within a global team.

  • Next-generation infrastructure in a robust and scalable IT environment.
  • Little to no out-of-hours responsibilities, with work-life balance supported by predictable hours.
  • Work in a brand-new, modern office space.
  • Casual dress code.
  • Hybrid working after probation.
  • Direct impact on how IT support evolves in a growing organisation.

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