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Senior Customer Service Manager
2 weeks ago
Join a dynamic team as a Senior Customer Service Manager in the EMEA region.
Job Summary:Lead a cross-functional team to provide exceptional customer service and drive business growth.
- Develop and implement strategic plans to enhance customer satisfaction and loyalty.
- Collaborate with stakeholders to resolve complex customer issues and improve processes.
- Manage and motivate a team of customer service professionals to achieve high performance standards.
• Develop and execute customer-centric strategies to drive business results
• Foster strong relationships with customers, partners, and internal stakeholders
• Lead and manage a high-performing team to achieve customer satisfaction goals
• Analyze and address customer complaints and feedback to improve service quality
• Collaborate with cross-functional teams to identify and implement process improvements
Requirements:- Master's degree in Business Administration or related field
- 5+ years of experience in customer service management
- Proven track record of delivering customer satisfaction improvements and driving business growth
- Excellent leadership, communication, and problem-solving skills
- Ability to analyze data and make informed decisions
A competitive salary and benefits package, including opportunities for career advancement and professional development.
Why Join Us:Our company values innovation, teamwork, and customer excellence. We offer a dynamic work environment and opportunities to make a meaningful impact.
