Operational Process Coordinator

1 week ago


Dublin, Dublin City, Ireland beBeeProcess Full time €40,000 - €60,000
Job Overview

We are seeking a Process Support Specialist to join our team. This role involves monitoring and providing support to all operational procedures.

Key Responsibilities
  • Manage the Activations.Ops/CSR inbox
  • Handle activation-related issues
  • Resolve Spiff related issues
  • Process refund requests for activations
  • Address email, business/shipping address or business name change requests
  • Respond to Tracfone related inquiries or issues
  • Process pin return requests
  • Manage Master Agent change requests
  • Track and resolve tracking number/device order status issues
  • Provide commission/residual report requests
  • Address RTR payment issues
  • Fix SQL-orders filled with errors
  • Assist with API Merchant inquiries
  • Support Dealer Support (CSR) daily reporting
  • Manage open tickets queue
  • Prioritize pending queue/SM recon tasks
  • Handle escalation callbacks
Requirements
  • At least 6 months of dealer support experience required
  • Strong communication skills, both written and oral
  • Effective ability to communicate
  • Must be detail oriented, organized, and task driven
  • Experience with PC software specifically on MS Word, Excel, and Access
  • Ability to work under limited supervision
  • Able to learn new processes or be trained on software quickly
  • Must be able to follow directions and be a team player with the ability to wear multiple hats
  • Must be available to work full-time Monday through Friday 9am-6pm
  • Must be willing to participate in a weekend rotation schedule


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