Senior Client Partnership Specialist
2 weeks ago
The ideal candidate will be experienced in developing and maintaining strong relationships with clients, predicting their needs and providing tailored solutions. They will become a trusted advisor to the client and assist in creating strategic plans to meet their goals.
Core Responsibilities:- Build, maintain and expand partnerships with Clients;
- Understand Clients' business needs to provide appropriate solutions;
- Develop internal networks and resources to support Client success;
- Assist in creating and executing Client plans;
- Promote self-service tools to reduce Client inquiries;
- Analyse payment and associated activities for efficiencies and cross-selling opportunities;
- Identify and escalate potential risks associated with Client activities;
- Record all Client interactions.
Required qualifications, capabilities and skills include:
- Excellent verbal and written communication skills;
- Ability to work under pressure while maintaining a professional manner;
- Dual ability to work effectively as both a team player and independently;
- Cultural sensitivity and awareness;
- Proven negotiation skills;
- Strong organisational skills to manage multiple priorities and meet deadlines;
- Ability to develop and mobilise internal networks and resources;
- Effective use of multiple systems;
- Client service and portfolio management experience is preferred.
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