Strategic Account Growth Specialist
3 days ago
As a Lead Customer Success Manager on the Strategic Accounts team, you will work with large corporate/enterprise-sized businesses to drive product adoption, remove roadblocks, and identify opportunities for growth.
- Oversee the customer experience for 30-40 high-value accounts with retention and growth goals.
- Build relationships at all levels of the customer organization and develop long-term partnerships.
- Use strategic thinking and consultative problem-solving to help customers achieve measurable business outcomes and maximize ROI with HubSpot.
- Partner with internal teams to develop success plans and align stakeholders on growth strategies.
- Create Executive Business Reviews and deliver strategic consultations to support optimal adoption of the HubSpot platform.
- Act as a customer advocate and focus on deep platform solutioning.
Key qualifications include:
- Experience working with large organizations (200+ employees).
- Proven track record of measurably impacting customer results through creative problem-solving and strategic consulting.
- Strong communication and relationship-building skills, with ability to multithread across stakeholders.
- Comfortability with navigating change and project management expertise.
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