Application Support Specialist

6 days ago


Dublin, Dublin City, Ireland beBeeApplication Full time €40,000 - €60,000

Job Title: Application Support Specialist

Job Summary:

This role involves acting as the first point of contact for SAP employees on a suite of SAP application products.


Key Responsibilities:
  • Qualify all incoming IT support tickets in adherence to the agreed service level agreement.
  • Monitor ticket and agent support queues effectively.
  • Ensure the implementation of an end-to-end support model.
  • Monitor dashboards regarding ticket life cycle.
  • Dispatch tickets to the correct organization and resolver group.
  • Highlight potential major incidents and problems to the respective service and problem managers.
  • Maintain compliance with security standards and policies.

Requirements:

To be successful, you should have a 3rd Level Qualification – Degree in IT related discipline, and at least one year of industry, technical or functional skills in a specific application area. Additionally, you should possess customer focus, quality, teamwork, problem solving and multitasking skills.


Working Hours:

Monday to Friday – 9am – 5pm, with the possibility of one late shift every six weeks from 5pm to 10pm. Six/seven weeks of training will be conducted during regular working hours.



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