Community Operations Specialist

5 days ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time
About Covalen

We are a pioneering business process outsourcing service provider, collaborating with organizations worldwide for over 25 years. Our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals.

From established sectors to cutting-edge industries, we've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies.

Your Role

As a Community Operations Analyst, you will assist our client's community and help resolve inquiries empathetically, accurately, and on time. You will become knowledgeable about client products and community standards, making well-balanced decisions and personally driven to be an effective advocate for our community.

  • Strong interpersonal skills, verbal and written communication skills, and empathy are essential.
  • You will display a strong bias to doing what's right, investigating and resolving issues reported on the client's platform.
  • Respond to user inquiries with high quality, speed, empathy, and accuracy.

You will use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve support for our community of users. Gather, analyze, and utilize relevant data to develop ways to enhance the overall user experience on the site.

Enforce clients' Terms of Use by carefully monitoring reports of abuse on the site. Review reported content within agreed turnaround times and standards of quality. Identify inefficiencies in workflows and suggest solutions.

About You

We are looking for someone with strong personal resilience, able to operate in a pressured and fast-paced environment. High adaptability and a positive approach to challenges are essential. Ability to make decisions, solve problems, and prioritize tasks effectively is also crucial.

You will work as part of a team, consistently hitting KPIs on time. Extremely reliable, consistent, and hard-working individuals who are passionate about ensuring a positive, safe user experience are encouraged to apply.

Essential Competencies
  • Fluent in market language and English.
  • Cultural understanding of the market.
  • Experience in working in an office environment is preferable.


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