Applications Support Specialist

4 days ago

Dublin, Dublin City, Ireland beBeeCustomerSupport Full time €60,000 - €80,000
Job Overview

As an Applications Support Professional, you'll play a pivotal role in providing end-user support for various analytics apps across the globe.

Key Responsibilities:
  • Team Collaboration: Demonstrate exceptional teamwork skills while working independently or as part of a team.
  • Customer Support: Respond to customer inquiries through various channels, ensuring timely resolution and minimal disruption.
  • Incident Management: Manage incidents according to established SLAs, guaranteeing efficient ticket completion with minimal impact on customers.
  • Issue Troubleshooting: Analyze and resolve issues on critical business systems to maintain seamless operations.
  • Internal Coordination: Collaborate with internal teams, including Data Science, Core Engineering, Product, and Sales, to fulfill customer requests.
  • Preventative Maintenance: Perform scheduled maintenance tasks to ensure smooth system operation.
  • Collaborative Environment: Contribute to a dynamic, team-oriented work environment.
  • Product Knowledge: Develop extensive product expertise to effectively support end-users.
  • Vendor Interaction: Engage with end-users and third-party suppliers to address support needs.
  • Service Transition: Work closely with project teams and application/service transition teams to ensure seamless service implementation.
  • Process Enhancement: Contribute to the development and improvement of applications support processes.
  • Documentation: Maintain detailed technical documentation of incidents/tickets and their resolutions.
  • Service Improvement: Demonstrate a continuous improvement mindset, focusing on automating repetitive tasks for efficiency.
  • Problem Resolution: Provide thorough support and problem resolution for customers.
  • Customer Communication: Keep customers informed of progress and manage exceptions effectively.
Requirements
  • Experience: Minimum 6 months to 1 year of experience in a relevant field.
  • Self-Motivation: Self-motivated individual with the ability to work independently or as part of a team.
  • Deadline Oriented: Capable of working under pressure to meet tight deadlines, demonstrating drive and commitment to delivery.
  • IT Service Management: Familiarity with IT Service Management fundamentals.
  • ITSM Service Desk Management: Experience managing Zendesk or similar customer support platforms.
  • Cloud Deployment: Knowledge of cloud deployment models and validation of post-deployment service operations.
  • Communication Skills: Excellent documentation, reporting, communication, and interpersonal skills are essential.
  • Digital Security Awareness: Strong awareness of digital security practices and protocols.
What We Offer

A dynamic work environment that fosters growth, innovation, and collaboration. Join our team and take your career to the next level.

How to Apply

Interested candidates should submit their applications through our website.

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