Technical Support Specialist

3 days ago


Maynooth, Co Kildare, Ireland Unijobs Full time
Job Description:

We are seeking a highly skilled and dedicated individual to join our team as a Customer Support Advisor. The successful candidate will provide IT support and advice to students, ensuring that all customer queries are addressed efficiently and effectively.

The role involves working in a fast-paced environment, providing first-level troubleshooting for standard applications used by the University, as well as assisting with the operation of the IT Services Service Desk.

The ideal candidate will possess excellent communication skills, be flexible and able to work a variety of shifts, and have a good working knowledge of standard applications used by students.

Key Responsibilities:

  • Assist students with IT-related queries
  • Ensure that all customer queries are addressed within the IT Service Management system
  • Follow and adhere to SD processes, procedures, and escalation process as required
  • Assist in the operation of the IT Services Service Desk
  • First-level troubleshooting of standard applications used by the University
  • Maintain multifunction printing devices' consumables (printing, paper, toner etc.)

Requirements:

  • Flexibility: candidates need to be flexible to work a variety of shifts and undertake a variety of duties
  • Excellent customer care: candidates would be working in a user-focused IT computer environment and need to enjoy helping and supporting users
  • Teamwork: candidates would be working as part of a wider Computing Assistant and IT Services team and need to demonstrate their capability to do this
  • IT experience: it is important to have a good working knowledge and experience of a wide range of standard applications used by students (eg Microsoft Office, Web browsers, Adobe Reader etc.)


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