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Community Support Specialist
3 weeks ago
The Community Operations Analyst plays a crucial role in ensuring the success of our clients' communities. We are seeking an experienced professional to join our team in this challenging and rewarding position.
Key Responsibilities:- Develop and maintain a deep understanding of client products and community standards
- Make informed decisions and advocate for the community with a strong bias towards doing what's right
- Utilize market-specific knowledge to identify scalable solutions that improve support for our community of users
- Enforce clients' Terms of Use by monitoring reports of abuse on the site
- Recognize trends and patterns, escalating issues outside company policy to the global team
- Strong personal resilience with the ability to operate in a pressured and fast-paced environment
- High adaptability and positive approach to challenges
- Effective time management and prioritization skills
- Ability to work as part of a team
- Consistently hit KPIs on time
- Fluent in market language and English
- Cultural understanding of the market
- Experience in working in an office environment is preferable
- Eligible to work in Ireland full-time (Stamp 4 or Irish citizenship or European)
- Health care
- Extensive training and development
- Free access to group scheme website
- Employee assistance programme
- Wellness programme
- Tax saver scheme
- Bike to work scheme
