Customer Support Expert

3 days ago

Dublin, Dublin City, Ireland beBeeCustomerSupport Full time €104,000 - €130,878

The customer support agent role is a crucial part of any business, as it directly impacts customer satisfaction and retention. This position requires strong communication skills, both written and verbal, to effectively interact with customers via phone calls, emails, and live chat.

Key Responsibilities:

  • Engage with existing customers to understand their needs and concerns.
  • Promote and sign up new customers to our services through inbound and outbound communication channels.
  • Conduct thorough quality checks on new sales to ensure accuracy and compliance with company standards.
  • Resolve customer inquiries and issues promptly, ensuring high customer satisfaction.

Requirements:

  • Previous experience in customer support, sales, or a related field.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.

What We Offer:

  • Competitive salary with performance-based commission.
  • Comprehensive training and ongoing development opportunities.

About Us:

FMI is a diverse business providing specialized services across multiple sectors.

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