Account Growth Manager

4 days ago


Dublin, Dublin City, Ireland Propylon Full time

Job Summary:

We are seeking a Client Success Professional to join our team. As a key member of our client-facing team, you will be responsible for managing and growing relationships with our key customers.

Responsibilities:
  • Account Management: Manage and grow relationships with key customers, acting as their primary point of contact.
  • Implementation Delivery: Deliver client implementations of our software product, ensuring precise control over project scope, costs, quality, and customer adoption and satisfaction.
  • Documentation: Produce, manage, and coordinate all relevant project documentation.
  • Issue Resolution: Provide comprehensive risk and issue management.
  • Customer Engagement: Engage proactively with customers to understand their goals and challenges and offer solutions that align with their needs.
  • Customer Satisfaction: Ensure high customer retention and satisfaction levels by delivering exceptional service and support.
  • Communication: Gather customer feedback and communicate product improvement suggestions to the Product team.
  • Team Collaboration: Collaborate with internal teams to address customer feedback, resolve issues, and ensure the smooth delivery of products and services.
  • Success Strategies: Develop and execute customer success strategies that drive product adoption and maximise customer value.
  • Health Metrics: Monitor customer health metrics, track success KPIs, and regularly report on customer outcomes to leadership.
  • Customer Advocacy: Advocate for the customer within the organisation to ensure their needs are prioritised.
  • Upselling and Cross-Selling: Identify upselling and cross-selling opportunities to expand customer use of our products and services.
  • Liaison Role: Serve as the liaison between customers and internal teams, such as product development, sales, and support.
  • Escalation Management: Manage customer escalations and ensure issues are resolved quickly and effectively.


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