Enhance Customer Engagement

1 week ago

Cork, Cork, Ireland beBeeCustomerExperience Part time €25,000 - €40,000

Job Overview

The Customer Experience department is responsible for ensuring that the customer journey is positive and satisfactory in all interactions with the company.

Key Responsibilities:

  • Attending to clients who visit the office in a polite manner, listening to their requests.
  • Clarifying customer queries and guiding them efficiently to resolve their issues.
  • Working to improve customer satisfaction and loyalty.
  • Receiving payments from customers using various methods.
  • Ensuring the accuracy and completeness of payments received.
  • Providing assistance and answering payment-related questions.
  • Entering payment information into the database system.
  • Complying with company policies and procedures relating to payment processing.

Requirements:

  • Adaptability: Communicating complex information effectively.
  • Empathy: Developing creative solutions and innovative ideas.
  • Emotional Self-Control: Setting goals and demonstrating commitment to achieving objectives.
  • Composure under Pressure: Thriving in dynamic environments.
  • Clear Communication: Analyzing situations and finding effective solutions.
  • Critical Thinking: Planning and executing projects successfully.
  • Initiative: Making informed decisions based on available information.
  • Professional Ethics: Absorbing new knowledge and putting it into practice effectively.
  • Problem Solving: Willingness to learn and acquire new skills.

Benefits Package:

  • 30% discount on short-term accommodations.
  • GP discount.
  • Discount on English courses.
  • Discounts at partner restaurants and pubs.
  • Discounts on health and wellness services with partners.

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