Top-Tier Customer Support Professional Wanted

2 weeks ago

Cork, Cork, Ireland beBeeTechnical Full time €40,000 - €80,000
Job Title: Technical Support Specialist – eCommerce

This role is a key part of our team that provides support to our customers, ensuring they receive top-notch assistance in resolving their technical issues. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.



Key Responsibilities:
  • Provide technical support via phone, email, and chat
  • Develop solutions to improve customer satisfaction and create lifelong promoters of our brand
  • Collaborate with the management team and developers to improve product functionality and resolve issues


Requirements:
  • Experience in a customer-facing, service-oriented role
  • Excellent critical thinking and soft skills
  • Ability to utilize self-service resources to find solutions
  • Strong aptitude toward various web, eCommerce, and hosting technologies


Benefits:
  • Flexible working hours
  • Opportunities for professional growth and development
  • A supportive team environment


Why Join Our Team?

We believe in celebrating individuality and promoting inclusivity in the workplace. Our team is made up of clever, committed, curious people who strive to unleash talent in all we do. We're natural problem-solvers, champions of empowering businesses, and hungry learners who also enjoy playing nerf wars in the office and hanging out outside of work.



How to Apply:

To be considered for this role, please submit your application through our official hiring process. We look forward to reviewing your application

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