Customer Service Team Lead

5 days ago


Dublin, Dublin City, Ireland TikTok Full time

About the Role

The Livestream Team is committed to creating real-time interactive scenes, providing users with a unique consumption experience and further generalizing content. The Live Platform Trust and Experience team provides world-class service and experience for customers and creators.

As a Senior Team Lead, you will be responsible for people and performance management, ensuring customer satisfaction through the management and development of team members. Key responsibilities include enhancing agent technical expertise and delivery of timely customer care, proactively identifying trends impacting customers and clients, and driving business improvements.

  1. Team Management: Manage the team on a day-to-day basis and provide first-hand support to team internal escalations.
  2. Training and Development: Work with internal Quality Monitoring and Training teams to train new hires/teams through intensive coaching and mentoring.
  3. Policies and Processes: Implement policies and processes to ensure a positive, productive work environment, build team morale, and recognize employee achievements.
  4. Special Projects: Contribute to special projects that enhance the business, including projects involving root-cause analysis of weak performance metrics, service readiness projects, and tools projects as assigned or requested by management.
  5. Direct Reports: Actively manage direct reports, including establishing OKR goals for teams, providing feedback, coaching them to improve service quality, increase productivity, and achieve customer satisfaction.

Qualifications

Minimum Qualifications:

  1. Bachelor's degree or equivalent practical experience.
  2. 2+ years managing teams and 5+ direct reports in the Customer Service field.


  • Dublin, Dublin City, Ireland Wohn-Service-Team Full time

    About the RoleWe are seeking a seasoned Mechanical Service Manager to lead our team of professional engineers and administrators in providing top-quality service to our customers.Key ResponsibilitiesLead a team of mobile technical staff to deliver exceptional service and achieve business goals.Coordinating, planning and scheduling planned, reactive and...


  • Dublin, Dublin City, Ireland Wohn-Service-Team Full time

    Our Dublin office requires a Mechanical Service Manager for our Field team and blue-chip customers, who can identify with our goals and objectives and integrate themselves into our team.ResponsibilitiesLeadership – we need an individual that will lead the team and be positive in their demeanour.Managing the team of engineers & technicians that perform...


  • Dublin, Dublin City, Ireland Wohn-Service-Team Full time

    Position OverviewWe require a Mechanical Service Manager for our Field team and blue-chip customers, who can identify with our goals and objectives and integrate themselves into our team.Main ResponsibilitiesManage the team of engineers & technicians that perform Mechanical (HVAC, Boilers, A/C & Chillers) service & maintenance.Ensure effective communication...


  • Dublin, Dublin City, Ireland TN Ireland Full time

    Solventum, a leader in healthcare solutions, is seeking an experienced professional to fill the role of Customer Service Team Lead in Dublin, Ireland.This is a key position within our team, responsible for managing and coaching employees to exceed quality and service specifications. The ideal candidate will have strong leadership skills, excellent...


  • Dublin, Dublin City, Ireland Flogas Ireland Full time

    About the role: We are seeking a highly motivated and experienced Customer Service Team Lead for the front office customer service department. This is a brilliant opportunity for experienced candidates to take the next step in their career, working with the CS Management team to ensure that daily operations of their team run efficiently and effectively with...


  • Dublin, Dublin City, Ireland Flogas group Full time

    Join to apply for the Customer Service Team Lead role at Flogas Ireland.About the role:We are seeking a highly motivated and experienced Customer Service Team Lead for the front office customer service department. This is a brilliant opportunity for experienced candidates to take the next step in their career, working with the CS Management team to ensure...


  • Dublin, Dublin City, Ireland Flogas Ireland Full time

    About the role:We are seeking a highly motivated and experienced Customer Service Team Lead for the front office customer service department. This is a brilliant opportunity for experienced candidates to take the next step in their career, working with the CS Management team to ensure that daily operations of their team run efficiently and effectively with a...


  • Dublin, Dublin City, Ireland Wohn-Service-Team Full time

    Job DescriptionThe successful candidate will be responsible for managing a team of engineers & technicians that perform Mechanical (HVAC, Boilers, A/C & Chillers) service & maintenance.Main ObjectivesLeadership – provide positive leadership to the team and ensure high staff morale and satisfaction levels.Commercial management – control costs and...


  • Dublin, Dublin City, Ireland Lennor Group Full time

    The Spanish Bilingual Operations Supervisor oversees daily operations, ensuring high-quality customer service, team performance, and compliance with industry standards. This role involves managing customer service representatives, monitoring productivity, and implementing process improvements while fostering a positive and efficient work environment.Job...


  • Dublin, Dublin City, Ireland China-Britain Business Council Full time

    About the Role:We are looking for a highly motivated and experienced individual to join our team as an Assistant Retail Manager. The successful candidate will be responsible for supporting the day-to-day operations of the store and driving sales growth.Key Responsibilities:Business Planning: Develop and implement effective business plans to achieve sales...


  • Dublin, Dublin City, Ireland Sodexo Group Full time

    Sodexo Group is a leading provider of quality-of-life services and is seeking a highly skilled CUSTOMER SERVICE TEAM LEAD to join its PPP team in Ireland.This is an exciting opportunity for a customer-focused professional to drive efficiency and support client satisfaction within the Schools and Universities segment. As part of a committed team, you will...


  • Dublin, Dublin City, Ireland Wohn-Service-Team Full time

    About the PositionWe are looking for someone who will be committed to providing top-quality service to our customers and leading our team of professional engineers and administrators to achieve our stated goals.Key AccountabilitiesProvide technical and scheduling support to the team of engineers & technicians.Coordinate, plan and schedule planned, reactive...


  • Dublin, Dublin City, Ireland Sodexo Group Full time

    Job Title: Customer Service Team LeadSodexo Group is seeking a highly skilled Customer Service Team Lead to join our Public-Private Partnership (PPP) team in Ireland. This role offers a unique opportunity to drive efficiency, support client satisfaction, and make a positive impact in educational environments across the country.Key ResponsibilitiesCollaborate...


  • Dublin, Dublin City, Ireland EXANTE Full time

    About EXANTE EXANTE is a wealth tech company that provides centralized trading solutions and B2B financial infrastructure that helps create value through technology. Our proprietary trading platform enables direct market access to +1M financial instruments, including stocks, ETFs, bonds, futures, and options, from a single multi-currency account. We are a...


  • Dublin, Dublin City, Ireland National Screening Service, HSE Full time

    We are seeking an experienced Complaints & Feedback Manager to join our Client Services team at the National Screening Service, HSE.About the Role:The post holder will provide team management and administrative expertise to support the GVII Senior Complaints Manager and senior team in achieving the aims of the Complaints & Feedback function within the Client...


  • Dublin, Dublin City, Ireland Tjx Companies, Inc. Full time

    Required Skills and QualificationsYou're someone who can lead by example, motivate a diverse team, and make a real difference in the lives of our customers.You're a natural communicator, able to think big and share bold ideas that drive results.You're passionate about delivering exceptional customer service and have a strong understanding of what makes our...


  • Dublin, Dublin City, Ireland Dalata Hotel Group Plc Full time

    At Dalata Hotel Group Plc, we're committed to delivering exceptional customer experiences. As a Food and Beverage Shift Leader, you'll play a vital role in ensuring our guests receive top-notch service.Your key responsibilities will include:Providing friendly and efficient service to hotel guestsGreeting regular guests by nameDeveloping a good working...


  • Dublin, Dublin City, Ireland Flogas Ireland Full time

    About Flogas Ireland: As a leading supplier of Liquefied Petroleum Gas (LPG) throughout the island, we are committed to delivering total energy solutions to our customers. We have an esteemed reputation within the Energy Industry and have been awarded the NSAI Quality System Certificate from the I.S. EN ISO 9001 Series.Job Description:The ideal candidate...


  • Dublin, Dublin City, Ireland Flogas Ireland Full time

    About the Role:Flogas Ireland, a leading supplier of Liquefied Petroleum Gas throughout Ireland, seeks a highly motivated and experienced Customer Service Team Lead for its front office customer service department.This is a brilliant opportunity for experienced candidates to take the next step in their career, working with the CS Management team to ensure...


  • Dublin, Dublin City, Ireland Teamworx Ltd Full time

    We are seeking a highly skilled CUSTOMER SERVICE LEAD to join our team at Teamworx Ltd. As a Customer Service Lead, you will be responsible for delivering top-tier customer service, ensuring a positive shopping experience for all customers.The ideal candidate will have a minimum of 2 years' experience in a Supervisory/Management role, excellent communication...