Hotel Guest Services Director

8 hours ago


CarrickonShannon, County Leitrim, Ireland beBeeManagement Full time €38,000 - €80,000

We are currently seeking an experienced Front Office Manager to lead and support our team.

Key Responsibilities:
  • Develop, implement and train staff on Standard Operating Procedures (SOPs).
  • Ensure smooth arrival and departure procedures for a positive guest experience.
  • Effectively handle reservations calls and provide exceptional guest care.
  • Attend regular meetings with the General Manager and Head of Department.
  • Oversee room allocation and coordinate with Accommodation for timely availability.
  • Promote the hotel, its outlets and local activities to guests.
  • Maintain accurate filing and administration in the department.
  • Recruit and train new team members to enhance the team's performance.

Requirements:
  • Previous experience as Assistant Front Office Manager is essential.
  • Working knowledge of Front Office Systems is required.
  • Excellent written and spoken English communication skills are necessary.
  • Strong interpersonal, organizational and leadership skills are required.



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