Operational Support Assistant

2 weeks ago

Newmarket on Fergus, Clare, Ireland beBeeAdministrative Full time €25,000 - €35,000

Job Title: Operational Support Administrator

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About the Role:

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  • ">
  • Support the smooth delivery of fire and flood restoration services.">
  • Provide high-quality administrative, logistical, and customer service support to the operational team.">
  • Maintain job management systems with accurate project information.">
  • Prepare key documentation, including job reports, quotations, risk assessments, and method statements.">
  • Monitor shared inboxes, respond to general queries, and escalate matters when necessary.">
  • Schedule activities, including technician deployment and site visit coordination.">
  • Act as the first point of contact for clients, insurers, loss adjusters, and subcontractors.">
  • Manage inbound calls and emails, offering prompt and courteous support.">
  • Assist with customer complaints resolution and ensure proper recording and follow-up.">
  • Track job progress and ensure operational milestones are met.">
  • Support submission of project documentation and reports to clients and insurers.">
  • Work closely with teams to ensure efficient delivery of services.">
  • Provide administrative support to management and directors.">
  • Maintain accurate and secure records for audit and compliance purposes.">
  • Assist with stock control, supply ordering, and maintenance of asset registers when required.">
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Key Responsibilities:

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  1. ">
  2. Maintain accurate job management systems.">
  3. Prepare essential documentation.">
  4. Coordinate field activities and manage job records.">
  5. Ensure client and stakeholder needs are met.">
  6. Monitor and respond to inquiries.">
  7. Deploy technicians and coordinate site visits.">
  8. Communicate with clients and stakeholders.">
  9. Manage inbound communications.">
  10. Resolve customer complaints.">
  11. Track job progress.">
  12. Submit project documentation.">
  13. Ensure efficient delivery of services.">
  14. Provide administrative support.">
  15. Maintain accurate records.">
  16. Manage inventory and assets.">
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Required Skills and Qualifications:

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  • ">
  • Experience in an administrative or operational support role.">
  • Excellent organisational skills and attention to detail.">
  • Strong written and verbal communication skills.">
  • Proficient in Microsoft Office applications (Outlook, Word, Excel).">
  • Ability to manage and prioritise a varied workload under pressure.">
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Benefits:

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  • ">
  • A supportive team environment.">
  • Ongoing training and development opportunities.">
  • A competitive salary and benefits package.">
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Seniority level: Entry level Employment type: Full-time Job function: Administrative

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