Ecommerce CRM Leader

2 days ago


Dublin, Dublin City, Ireland TalentHub | Recruitment Full time
About the Role

This is a pivotal role in designing, implementing, and optimizing a comprehensive eCRM framework that enhances customer lifecycle management, maximizes engagement, and drives revenue growth.

The Head of eCRM will play a critical role in crafting a data-driven, personalized approach to customer communications and engagement programs, leveraging automation, analytics, and innovation.

The ideal candidate will have advanced knowledge of segmentation, personalization, and customer lifecycle management, as well as analytical mindset with experience in using data to inform decision-making and optimize campaigns.

Skill Requirements:

  • Strong expertise in CRM platforms and marketing automation tools
  • Proven experience in designing and implementing multi-channel CRM strategies
  • Advanced knowledge of data visualization tools (e.g., Tableau, Power BI) and analytics platforms

Benefits:

This role offers a hybrid policy of 2 days in the Irish office and 3 from home, with some international travel required.



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