Customer Support Specialist

7 days ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time

At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years.

We've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies.

Our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals.

We assist our client's community and help resolve inquiries empathetically, accurately and on time. Our team members are knowledgeable about client's products and community standards.

We make well-balanced decisions and are personally driven to be effective advocates for our community. Strong interpersonal skills, verbal and written communication skills and most importantly empathy are essential.

We investigate and resolve issues that are reported on client's platform such as requests for account support and reports of potentially abusive content.

We respond to user inquiries with high quality, speed, empathy and accuracy. We use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.

We gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.

We enforce clients Terms of Use by carefully monitoring reports of abuse on the site.



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