Customer Service Excellence Manager

2 weeks ago


Dublin, Dublin City, Ireland beBeeCustomerService Full time €50,000 - €80,000
Customer Service Manager Job Summary

We are seeking a highly skilled and experienced Customer Service Manager to lead our customer service team. The ideal candidate will have a strong track record in delivering exceptional customer service, managing teams, and implementing processes to improve business efficiency.

Key Responsibilities:
  • Leadership and Team Management: Lead, manage and support the customer service team to ensure exceptional service is delivered.
  • Customer Relationship Development: Develop relationships with new and existing customers to drive loyalty and retention.
  • Metric Analysis and Process Improvement: Monitor and analyse customer service metrics (e.g., response time, resolution etc) and implement efficiencies to enhance performance.
  • Service Procedure Development: Develop and implement service procedures, policies, and standards to ensure consistency and quality.
  • Complex Query Resolution: Handle complex customer queries and complaints, ensuring swift resolution and maintaining high levels of customer satisfaction.
  • Talent Acquisition and Development: Recruit, train, and develop customer service Admin and Account managers to drive growth and excellence.
  • Performance Review and Coaching: Conduct regular performance reviews and provide coaching and feedback to optimize team performance.
  • Interdepartmental Collaboration: Collaborate with other departments to streamline processes and improve efficiencies.
  • Data Management: Maintain accurate records of customer interactions and manage reporting tools/CRM systems.
Candidate Requirements:
  • Commercial Acumen: Commercially savvy with a track record in implementing systems & processes to improve business efficiency.
  • Customer Focus: Be very focused on delivering for the customer.
  • Team Leadership: A good team player and leader of people.
  • Communication Skills: An excellent planner and communicator with the ability to present detailed information in a clear and accurate format.
  • Experience: Experienced for at least 5 years in an office environment with a track record in people and operations management.
  • Facilities Knowledge: Facilities Management or other building / property knowledge is essential.


  • Dublin, Dublin City, Ireland beBeeCustomer Full time

    Annual Report Infographic 2024 OverviewThe Customer Care Team serves as an information resource for customers and provides a dispute resolution service to customers with unresolved complaints against energy suppliers, network operators, or utility companies. This team acts as a valuable asset to the community, offering a free dispute resolution service and...


  • Dublin, Dublin City, Ireland U Value Insulation Full time

    U Value Insulation are one of Ireland's leading family-owned distributors of building materials, specialising in insulation and drywall products, to the Irish and UK markets.Established over forty years ago, U Value has a history of servicing some of the largest Irish and British construction firms.U Value is experiencing significant growth and is now...


  • Dublin, Dublin City, Ireland beBeeRetail Full time €14,320 - €14,400

    We are seeking a skilled Shop Supervisor to oversee the daily operations of our retail store. As a key member of our team, you will be responsible for ensuring seamless customer service, maintaining high standards of product presentation and inventory control, and fostering a positive work environment.Job DescriptionAs Shop Supervisor, your primary duties...


  • Dublin, Dublin City, Ireland beBeeCustomer Full time €80,000 - €100,000

    Join a dynamic team as a Senior Customer Service Manager in the EMEA region.Job Summary:Lead a cross-functional team to provide exceptional customer service and drive business growth.Develop and implement strategic plans to enhance customer satisfaction and loyalty.Collaborate with stakeholders to resolve complex customer issues and improve processes.Manage...


  • Dublin, Dublin City, Ireland beBeeTransformation Full time €72,000 - €96,000

    Job Opportunity: Service Transformation ManagerWe are seeking a highly skilled Service Transformation Manager to join our team. In this role, you will be responsible for shaping and delivering a customer-focused service vision that aligns with our business strategy and transformation objectives.This is an exciting opportunity to work in a dynamic environment...

  • Customer Service

    1 day ago


    Dublin, Dublin City, Ireland Portwest Ireland Full time

    Nugent Workwear + Safety is a family-run business based in Dublin, supplying the highest quality workwear and corporate wear to both the private and public sectors.Established in 1996, we have grown steadily over the years into an industry leader in Ireland.Due to continued expansion, we are now seeking a motivated and results-driven Telesales / Inside Sales...


  • Dublin, Dublin City, Ireland beBeeCustomer Full time €45,000 - €65,000

    Job OpportunityOur organization is seeking a highly skilled and motivated customer service professional to lead and guide a team of representatives in delivering exceptional service to our clients.Key ResponsibilitiesLead and mentor a team of customer service representatives, providing guidance, training, and ongoing support to ensure seamless communication...


  • Dublin, Dublin City, Ireland Blackhawk Network (GVS) Full time

    About Blackhawk Network: One4All (a part of Blackhawk Network) One4all is the UK and Irelands leading multi-store gift card provider, offering versatile gifting solutions for individuals and businesses. Accepted at over 55,000 retailers including high street favourites, online stores, and local independents, One4all Gift Cards make rewarding easy and...

  • Customer Service

    1 week ago


    Dublin, Dublin City, Ireland Staffline Group PLC Full time

    The Role: As a Customer Service & Sales Administrator, you will be required to effectively manage key customer accounts, develop supplier relationships and provide daily administrative support to the department. This is a busy, varied role with scope for career progression and development opportunities.The main duties will include:Handling all customer...


  • Dublin, Dublin City, Ireland beBeeSupervisor Full time €30,000 - €40,000

    Job TitleThe Front of House Supervisor role oversees all aspects of customer-facing operations at a theatre venue. The position ensures customers have a memorable, immersive, and seamless experience.Main ResponsibilitiesCreating a warm and welcoming atmosphere that reflects the spirit of a Dream Point Experience.Maintaining venue operations to ensure safety,...