Customer Service Manager

2 weeks ago


Dublin, Dublin City, Ireland beBeeSupervisor Full time €30,000 - €40,000
Job Title

The Front of House Supervisor role oversees all aspects of customer-facing operations at a theatre venue. The position ensures customers have a memorable, immersive, and seamless experience.

Main Responsibilities
  • Creating a warm and welcoming atmosphere that reflects the spirit of a Dream Point Experience.
  • Maintaining venue operations to ensure safety, smoothness, and high standards for both customers and staff.
  • Fostering clear communication between team members, management, and other departments.
  • Ensuring health & safety standards are met, including HACCP and food safety requirements for on-site cafes.
  • Maximising sales opportunities across retail and hospitality areas.
  • Responding promptly and effectively to customer queries or concerns.
Essential Skills & Attributes
  • A positive attitude with strong interpersonal skills and the ability to motivate and influence a team.
  • Excellent verbal communication and active listening skills.
  • Effective task delegation and leadership by example.
  • Good numeracy skills and attention to detail.
  • Remaining calm and effective under pressure.

Previous supervisory experience in customer-focused environments such as visitor attractions, retail, hospitality, or entertainment venues is required.



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