Expert Technical Support Position

2 days ago

Cork, Cork, Ireland beBeeExpertise Full time €45,000 - €60,000
Technical Support Expertise

We're seeking a highly skilled professional to deliver exceptional phone, email, and chat-based technical support in a fast-paced environment.

Key responsibilities include:

  • Providing outstanding customer service and problem-solving capabilities
  • Developing solutions to improve customer satisfaction and create lifelong brand advocates
  • Collaborating with management and developers to enhance product functionality and resolve issues
  • Reducing incoming volume through first contact resolution and proactive onboarding
  • Assisting customers with common billing, invoice, and account matters

Required skills and qualifications:

  • A strong work ethic and dedication to excellence
  • Experience in a customer-facing role, preferably in a technical support or customer service contact center
  • Exceptional ability to utilize self-service resources and critical thinking
  • Strong aptitude for web, eCommerce, and hosting technologies
  • Excellent soft skills and passion for delivering thoughtful solutions

This role requires a team player who is committed to growth and competition alongside industry leaders. Occasional overtime may be required in a 24/7 environment.

Benefits of the Role

This position offers opportunities for career advancement, continuous learning, and collaboration with a talented team.

As a Technical Support Specialist, you will have the chance to make a meaningful impact on our customers' success and contribute to the company's mission.

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