Account Growth Specialist
5 days ago
Job Summary
The Account Executive role combines equal parts relationship management and revenue expansion. As a high-impact position, you will drive growth in assigned accounts and develop relationships with existing clients. To succeed, you should have experience in consultative sales and account management, preferably within a SaaS model.
Key Responsibilities
- Develop and maintain relationships with existing Docusign clients to grow incremental revenue by uncovering additional use cases and opportunities.
- Qualify sales opportunities based on Docusign's sales methodology and metrics, to include client fit and success criteria.
- Position Docusign's value proposition as part of the overall business solution, linking these benefits back to the key business issues of the client.
- Consistently seek new business opportunities by presenting, recommending, and upselling new Docusign products, services, and partner solutions.
- Process sales orders and facilitate customer onboarding.
- Handle customer needs for engagement with other Docusign resources, such as professional services, training, product management, and marketing.
- Enlist customers to participate and/or speak at Docusign and partner events.
- Provide accurate, timely reports, and forecasts, as needed, for management.
- Maintain current and accurate account information, as well as leads and follow-ups for assigned clients in CRM database.
- Manage overall customer loyalty, serving as internal advocate and escalation point to clients.
Requirements
- Fluency in English.
- Experience in consultative sales and account management, preferably within a SaaS model.
- Digital literacy, including experience using sales force automation tools (preferably Salesforce.com), Microsoft Word, PowerPoint, and Excel.
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