Sales and Service Coordinator

1 week ago

Dublin, Dublin City, Ireland beBeeCustomerSupport Full time €45,000 - €70,000
**Job Title:** Sales and Service CoordinatorThe role of a Sales and Service Coordinator is to provide exceptional customer support and service. They will be the primary point of contact for customers, responding to their inquiries and resolving any issues they may have.This involves coordinating with the engineering team to assign service jobs, updating the service module with logged actuals, and maintaining accurate equipment lists. The Sales and Service Coordinator will also inform customers of products going end of life/end of service and process service orders in a timely and accurate manner.Key Responsibilities:
  • Meet and exceed customer expectations by providing prompt and professional responses to their inquiries.
  • Assign service jobs to the engineering team and update the service module accordingly.
  • Maintain accurate equipment lists and inform customers of products going end of life/end of service.
  • Process service orders in a timely and accurate manner.
  • Liaise with the engineers on scheduling service visits and callouts.
  • Issue customer invoices and resolve any queries related to billing.
  • Communicate progress and status of service jobs to customers.
  • Coordinate repairs with manufacturers as required.
  • Report to customers on service contract performance periodically.
Requirements:
  • Effective communication skills with the ability to interact with customers professionally.
  • Able to achieve tangible and measurable results.
  • Confident in own skill set and able to use initiative.
  • Teamwork: actively contribute to the development of a positive team environment.
  • Attention to detail with excellent organizational skills.
  • Good administrative and IT/computing skills.
  • Experience using an ERP system or Service Module is desirable.
Benefits:

This role offers a unique opportunity to work in a fast-paced environment, supporting customers and contributing to the growth of the company.

About Us:

We are a leading provider of Orthopaedic implants in Ireland, established in 1996. Our customer base includes all Public & Private Hospitals in Ireland.

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