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Capture Client Loyalty

2 weeks ago

Dublin, Dublin City, Ireland beBeeRetention Full time €60,000 - €80,000
Customer Retention Specialist

Global Payments is a leading payments technology provider that enables millions of people to move money between buyers and sellers. Our team works with businesses worldwide, helping them grow with confidence and achieve great results. We are driven by our passion for success and committed to delivering best-in-class payment technology solutions.

This role will involve managing client relationships and expectations during the retention process. Key responsibilities include contacting customers via phone and email to reduce churn through proactive and reactive retention processes, managing all price plan migrations from customer requests, responding to customer inquiries, and assisting customers in distress or unhappy through various options including issue ownership and resolution, service improvements, and pricing reviews.

Preferred Qualifications:

- Proven track record of achieving retention targets

Desired Skills and Capabilities:

- Advanced problem-solving skills

- Excellent communication and interpersonal skills

- Proficient in Microsoft Office, specifically Excel

Benefits of this role include an attractive salary package, mission-based rewards, and a wide range of benefits.

Please note that this is a hybrid role based in Dublin, Ireland.