Customer Loyalty Manager

3 days ago

Dublin, Dublin City, Ireland beBeeRetainer Full time
Retention Specialist

CarGurus seeks a Retention Specialist to drive customer retention and growth for our UK customers. The successful candidate will work closely with Dealer Relations Account Managers to identify common causes of retention issues and provide actionable solutions to improve customer satisfaction and loyalty.

The ideal candidate will have 2+ years of sales experience, be resilient and results-focused, possess strong analytical skills, and have the ability to build relationships with clients. They should also have proficiency in Salesforce and Excel.

This role offers opportunities for career growth and professional development within a dynamic and fast-paced environment. Our team values innovation, collaboration, and employee well-being, providing a unique opportunity to make a meaningful impact.

We foster an inclusive culture that celebrates diversity and promotes equal opportunities for all employees. If you are a motivated and results-driven individual who is passionate about driving business growth and improving customer experiences, we encourage you to apply.

  • Key Responsibilities:
  • Identify and address customer retention issues through data analysis and collaboration with Dealer Relations Account Managers.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Build and maintain strong relationships with clients to drive business growth and customer retention.
  • Maintain accurate records and reports on customer interactions and retention metrics.

About Us:

We are a leading automotive marketplace dedicated to delivering innovative solutions that drive customer satisfaction and loyalty. Our team is committed to fostering a culture of inclusivity, collaboration, and innovation, providing a unique opportunity for professional growth and development.

What We Offer:

* Opportunities for career growth and professional development in a dynamic and fast-paced environment * Collaborative and inclusive team culture * Innovative solutions to drive business growth and customer satisfaction * Flexible work arrangements and competitive compensation package

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