Community Operations Specialist

4 days ago


Dublin, Dublin City, Ireland CPL Full time

As a key member of our operations team, you will be responsible for ensuring the smooth functioning of our community platforms. Your primary role will be to assist our clients in resolving inquiries and issues in a timely and empathetic manner. You will also be required to maintain a strong understanding of our client's products and community standards.

To excel in this position, you must possess excellent interpersonal and communication skills, with a strong ability to empathize with users. You should also be able to make well-balanced decisions and be an effective advocate for our community. In addition, you will be expected to investigate and resolve issues reported on our client's platform, including requests for account assistance and reports of potentially abusive content.

You will work closely with our global team to identify inefficiencies in workflows and suggest solutions. Strong personal resilience and adaptability are essential, as you will need to operate in a pressured and fast-paced environment. High-quality time management and prioritization skills are also crucial, as you will be required to consistently hit KPIs on time.

We offer an attractive package of benefits, including meals provided onsite during shift hours, health care, extensive training and development opportunities, and flexible working arrangements. At CPL, we champion diversity and equality, and we recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members.



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