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Lead Customer Experience Manager

2 weeks ago

Dublin, Dublin City, Ireland beBeeCustomerLeader Full time €75,000 - €85,000

Job Overview

We are seeking a seasoned leader to spearhead our Customer Engineering management team. As a strategic partner, you will provide expert guidance to technical support teams, ensuring seamless customer experiences throughout the support lifecycle.

The ideal candidate will possess a strong business acumen, with the ability to balance customer needs with Adobe's objectives and strategy.

You will be responsible for leading virtual teams across a large global company, communicating effectively with Director-level partners in Sales, Consulting, and Engineering.

This role requires a results-driven individual who can drive operational efficiency, service quality, and customer satisfaction.

About This Role

  • Mentor and coach team members to deliver exceptional results.
  • Leverage problem-solving skills and forward-thinking to drive innovation and growth.
  • Cultivate a culture of development and learning within the team.
  • Advocate on behalf of customers during CSO investigations and reviews.
  • Drive customer-centricity in the support experience.

Key Requirements

  • High-quality business and strategic sense.
  • Strong problem-solving skills and forward-thinking.
  • Mentoring and coaching skills.
  • Able to lead virtual teams and communicate effectively.
  • Results-driven with a focus on operational efficiency and customer satisfaction.

What We Offer

At Adobe, you will be immersed in an exceptional work environment that fosters growth and collaboration. Our unique Check-In approach ensures ongoing feedback and support. If you're looking to make a meaningful impact, join our team.

We are an Equal Employment Opportunity Employer and strive to make our website accessible to all users. If you require accommodations, please contact us.