Customer Experience Leader

4 days ago


Dublin, Dublin City, Ireland Café en Seine Full time
Key Responsibilities
  1. Lead, motivate, and manage the restaurant team to deliver outstanding guest experiences.
  2. Manage reservations and bookings efficiently, utilizing Open Table or similar booking systems.
  3. Ensure smooth daily operations, maintaining the highest standards of service, cleanliness, and food quality.
  4. Collaborate with kitchen and front-of-house teams to enhance the overall guest experience.
  5. Take an active role in creative and innovative aspects of the business, contributing ideas to improve service and customer satisfaction.
  6. Represent Café en Seine in a professional manner, especially in public-facing situations.
Required Skills and Qualifications
  • A minimum of 4 years of restaurant management experience.
  • Proficient in Open Table or similar booking systems.
  • A passion for customer service and attention to detail.
  • Strong problem-solving skills with the ability to think critically and optimize bookings.
  • Excellent communication skills and collaboration abilities.


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