Technical Support Specialist

3 days ago

Cork, Cork, Ireland beBeeEnterpriseSupportAdvisor Full time €40,000 - €80,000

Job Summary

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As a Technical Support Advisor, you will be responsible for providing exceptional technical support to customers, focusing on enterprise migrations and troubleshooting complex issues.

You will maintain a personal queue of ongoing customer issues until resolution, interface with other departments to escalate issues, document case details, and create/publish documentation in a KCS environment.

Key Responsibilities">
  • ">
  • Provide technical support to customers on enterprise migrations">
  • Troubleshoot complex issues by reproducing in support lab environments and diagnosing potential problems">
  • Maintain a personal queue of ongoing customer issues until resolution">
  • Interface with other departments to escalate issues">
  • Document all case details on our case tracking system">
  • Create and publish documentation in a KCS environment">
">

Required Skills and Qualifications

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We are seeking candidates with prior technical support experience, particularly in dealing with enterprise customers. Strong knowledge of cloud infrastructure management, Office 365, and Microsoft applications is required.

">
  • ">
  • Prior technical support experience dealing with enterprise customers">
  • Experience of migrations including Accounts, Mailbox, SharePoint, Teams, OneDrive, Power BI">
  • Cloud infrastructure management or strong knowledge of Office 365 and Microsoft applications">
  • Familiarity with debugging tools/techniques (EWSEditor, SP Browser, MFCMAPI)">
  • An in-depth understanding of messaging and collaboration systems, in particular Office 365 and on-premise Exchange servers">
  • Messaging Fundamentals including mail routing, connectors, interoperability with foreign systems">
  • Strong knowledge of Windows operating systems and networking (TCP/IP, DNS, LDAP) preferably from a system administration background">
  • Understanding of MAPI and EWS">
  • Experience with management of Microsoft SQL server">
">

Additional Preferred Competencies

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Candidates with knowledge of Active Directory Access Control and user management, VMware / Virtual Server technology experience, Powershell scripting, and knowledge of Zimbra, G Suite, and IBM/HCL Domino will be given preference.

">
  • ">
  • Knowledge of Active Directory Access Control and user management">
  • VMware / Virtual Server technology experience">
  • Powershell scripting">
  • Knowledge of Zimbra, G Suite, and IBM/HCL Domino">
  • Active Directory Management">
">

Benefits

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Quest Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

">

At Quest Software, we value diversity and inclusion and strive to create a work environment that is welcoming and inclusive of everyone.

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Keyword: EnterpriseSupportAdvisor

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