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Beverage Operations Manager
2 weeks ago
Job Description:
The primary objective of this role is to provide exceptional support to the Outlet Manager, ensuring seamless operations across the River Bar & Restaurant and Banqueting Bars. Key responsibilities include managing the Food & Beverage team effectively, promoting high standards of Customer Care, and maintaining attention to detail.
"To deliver outstanding service excellence and consistency in daily operations, while consistently monitoring guest satisfaction and addressing complaints efficiently."
Key Performance Indicators (KPIs):
- To maintain a clean, safe, and healthy work environment.
- To achieve revenue targets and maximize upselling opportunities.
- To ensure compliance with hotel brand standards and regulatory requirements.
Required Skills and Qualifications:
This role requires an individual with excellent organizational skills, strong communication abilities, and a proven track record of delivering results in a fast-paced environment. Essential skills include:
• Food and Beverage Product Knowledge
• Strong Organisational Skills
• Leadership and Team Management
• Problem-Solving and Adaptability
Benefits:
- Parking facility available
- Meal allowance/canteen facilities
- Mobile phone discount
- Discounted rates in sister hotels
- Development training programmes
- Uniform provided
- Employee assistance programme
Additional Information:
This role offers a unique opportunity for individuals who are passionate about delivering exceptional customer experiences and have a desire to grow and develop within a dynamic organization. If you possess the necessary skills and qualifications, please submit your application for consideration.