Chief Guest Services Manager

7 days ago


Maynooth, Co Kildare, Ireland beBeeLeadership Full time €40,000 - €55,000
Front Desk Operations Manager

We are seeking a seasoned Front Desk Operations Manager to oversee the smooth functioning of our front desk operations.

Responsibilities
  • Lead and manage the front desk team, ensuring exceptional guest service is delivered consistently.
  • Monitor occupancy, revenue, and key performance indicators (KPIs) to inform business decisions.
  • Manage guest complaints and issues promptly and effectively.
  • Collaborate with Housekeeping and Maintenance to ensure rooms are ready and guest issues are resolved efficiently.
  • Maintain accurate records for billing, guest accounts, and reports for management review.
Qualifications
  • Minimum of 2 years' experience in a similar role in a 4 or 5 star property.
  • Diploma or degree in Hospitality Management or related field.
  • Strong command of English with excellent communication and interpersonal skills.
  • Previous experience with OPERA and proficiency in MS Office.
Benefits
  • Be part of Accor's large global hospitality network.
  • Employee benefit card offering discounted rates in Accor Hotels worldwide.
  • Learning and development opportunities.
About Us

We value our employees and believe that happier employees mean a more successful business. We recognize that it is our people who fuel our long-term growth and future success.



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