Booking Operations Specialist

5 days ago

Dundalk, Louth, Ireland beBeeCare Full time €35,000 - €50,000
Job Title

The Homecare Booking Coordinator is responsible for Client Scheduling, Staff Coordination and Compliance. They report to the Client Care Manager.

The ideal candidate will possess the ability to work on their own initiative as well as part of a team. You will have a high level of responsibility and accountability, possessing excellent communication skills and dedicated to providing the highest quality of care to those most in need.

  • Coordinating the placement of homecare nurses and caregivers to all clients within the dedicated region across the homecare division.
  • Primary liaison for clients, family, nurses and caregivers in terms of scheduling and roster information
  • Fill 'open' bookings in a timely manner and coordinate with homecare workers and clients effectively
  • Work as part of our myhomecare team
  • Maintain regular contact with clients with valuable scheduling feedback based on their changing requirements
  • Assist with employee queries to ensure that they are resolved without delay
  • Ensure all 'active' staff are fully compliant to company standards before placing with client
  • Ensure all staff are following payroll policies and procedures
  • Liaise with our compliance & training department to ensure our staff are following training and compliance recommendations
  • Ensure that relevant systems are being used to full capacity and all contact with client and temp are logged adequately.

Requirements

  • Minimum of 1-2 years experience in a similar position – previous administration experience is essential
  • Candidates must have strong written and oral communication skills and be able to demonstrate a high level of attention to detail and be fully proficient in basic IT systems.
  • Candidates are required to have excellent interpersonal and communication skills and the ability to listen and guide and coordinate staff efficiently

Benefits

  • Competitive Financial and Benefits package
  • Flexibility and Smart Working Practices
  • Health & Wellbeing initiatives
  • Career Development Progression opportunities
  • Further Learning & Development opportunities
  • Vibrant Sports & Social club

Our Core Values

  • Customer focused
  • Accountability
  • Responsibility
  • Empowerment
  • Effective communication
  • Respect

*Due to the nature of the business, management reserves the right to amend the job description in line with the needs of the business and current economic climate*

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