Director of Customer Satisfaction

4 days ago

Ireland beBeeCustomerService Full time €60,000 - €80,000
Job Title: Client Service Director

The role of a Client Service Director is a vital component in ensuring customer satisfaction and delivering exceptional results. This position oversees the customer service department, leading the team to provide timely support to customers in order input, new business projects, and queries.

This leadership role drives improvement initiatives in the customer experience by fostering a collaborative culture and providing regular feedback to the team members. Additionally, it entails overseeing the purchasing of direct materials, reporting inventory KPIs, driving working capital improvement initiatives, and managing subcontractors effectively.

Main Responsibilities:

  • Oversight of customer service operations
  • Leadership and daily support to customers
  • Driving improvement initiatives in customer experience
  • Fostering a team-based culture and regular feedback
  • Liaising with internal departments for effective communication
  • Data analysis and reporting as required
  • Training, recruitment, and performance review processes

Benefits:

  • A dynamic work environment that encourages collaboration and growth
  • Opportunities for professional development and skill enhancement
  • Chance to contribute to improving customer satisfaction and loyalty
  • Ability to drive business growth through strategic decision-making

Requirements:

  • Excellent leadership and communication skills
  • Strategic thinking and problem-solving abilities
  • Strong analytical and data interpretation skills
  • Ability to manage multiple priorities and deadlines
  • Experience in customer-facing roles and industry-specific knowledge

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