Customer Relationship Development Manager

2 weeks ago

Dublin, Dublin City, Ireland beBeeAccount Full time €100,000 - €150,000
Director, Account Management

As the Director of Account Management, you will drive retention and expansion of existing customer base across EMEA region. You will lead a team of Account Managers focused on deepening relationships with customers, ensuring they continue to derive value from our platform, and identifying opportunities to expand partnership.

You will also serve as a key member of GTM EMEA leadership team, helping shape culture and strategy for the region. This role is highly cross-functional and will partner closely with Customer Success, Sales, Marketing, Product, and Operations to deliver on regional goals.

Key Responsibilities
  • Lead high-performing teams of Account Managers across EMEA
  • Develop strategies for account retention and expansion across all segments of the business from Startups to Enterprises
  • Act as a strategic partner to customers, engaging with them directly and building executive relationships in key accounts
  • Collaborate effectively with global Account Management and Customer Success leadership to develop and refine repeatable success playbooks for each segment
  • Represent company at industry events and customer meetings across the region
Requirements
  • 10+ years of customer facing experience, 5+ years of experience as a manager or leader of post sales teams at a SaaS company, 2+ years experience managing frontline managers
  • Proven track record of achieving revenue retention and expansion targets in the EMEA market
  • Experience leading teams that serve mid-market and enterprise customers
  • Strong executive presence and ability to build relationships at all levels
  • A collaborative mindset and demonstrated ability to influence across functions

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