Customer Relationship Manager

1 week ago

Dublin, Dublin City, Ireland beBeeCustomerService Full time €104,000 - €130,878
Job Summary

This role is for an individual who excels in customer-facing interactions, possessing strong written and verbal communication skills.

Main Responsibilities
  • Customer Engagement:
    • Interact with existing customers to understand their needs and concerns.
    • Identify opportunities to retain customers by addressing issues and offering tailored solutions.
    • Manage churn and improve customer retention rates through effective communication and problem-solving.
  • New Customer Acquisition:
    • Promote and sign up new customers to our services through various communication channels.
    • Provide detailed information about our products and services, addressing any questions or concerns potential customers may have.
    • Achieve and exceed sales targets by actively converting leads into customers.
  • Quality Assurance:
    • Conduct thorough quality checks on new sales to ensure accuracy and compliance with company standards.
    • Verify customer information and documentation to prevent errors and ensure a smooth onboarding process.
  • Customer Journey Support:
    • Assist customers throughout their journey, providing support across multiple channels, including calls, emails, and live chat.
    • Resolve customer inquiries and issues promptly, ensuring high customer satisfaction.
    • Collaborate with other teams to provide a cohesive and supportive experience for customers.

Your typical working hours will be between 8am to 8pm Monday to Friday, inclusive of breaks. You will also be required to work 1-2 Saturdays per month.

Your Profile

We are seeking candidates with previous experience in customer support, sales, or a related field. The ideal candidate will possess strong communication skills, ability to manage multiple tasks, proficiency in using CRM software, and a customer-focused attitude.

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