Customer Relationship Professional
1 week ago
We are seeking a professional to develop relationships and deliver excellent service which promotes a provider of choice in the Protection market.
This role is part of our hybrid model, with 50% working from home. You will provide administrative support to customers and Brokers, delivering excellent customer service when dealing with varied and complex enquiries on Protection policies.
Key Responsibilities- Deliver exceptional customer service and respond to queries from Brokers and policyholders.
- Plan and prioritise your workload to meet deadlines.
- Maintain and improve procedures for the provision of service and administration tasks.
- Ensure all activities are carried out fairly and in accordance with Consumer Protection Code.
- Maintain accurate records according to policies.
- APA or QFA Qualified or committed to undertaking QFA exams. Educational support is offered.
- Previous experience in a Customer Service role or processing queries on Protection products.
- Excellent communication and administration skills.
- Able to meet deadlines and manage priorities.
- Demonstrate problem-solving skills.
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