Technical Support Specialist

4 days ago

County Dublin, Ireland beBeeSupport Full time €40,000 - €60,000

Job Overview

This role offers an exciting opportunity to utilize your IT expertise in a fast-paced environment.

About the Job

The successful candidate will be responsible for providing top-notch support to users, addressing hardware, software, telephony, and network issues as they arise.

Key Responsibilities

  • Offer dedicated telephone, email, and desk-side support to all users
  • Troubleshoot hardware, software, telephony, and network issues
  • Record, prioritize, assign, and manage service requests and incidents according to SLA's
  • Liaise with other teams to facilitate resolution
  • Review daily health check and security reports, identify problems, and troubleshoot with partners
  • Maintain up-to-date documentation on all services and participate in internal department meetings

Requirements

Applicants should possess a strong foundation in IT, including a minimum of 3rd level qualification and at least 2 years' experience in a similar role.

Desirable Skills

  • Good knowledge of MS Windows installation, configuration, and troubleshooting
  • Experience supporting standard office applications (including Microsoft suite)
  • Familiarity with Microsoft Server and Active Directory (end user/group management)
  • Knowledge of file sharing (server or One Drive) and printing over network
  • Understanding of Networking concepts – WAN, LAN, TCP/IP, DHCP, DNS

Additional Information

Please note that no visa sponsorship is available for this position.

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