Customer Partnership Specialist

In conjunction with the Customer Success Manager, you will be responsible for developing and maintaining strong relationships with assigned customers to ensure high levels of customer satisfaction. This will include engaging with new and existing customers to ensure a positive customer experience. The role holder will also provide help, guidance and coaching to the customer to improve their SoftCo10 utilisation and satisfaction.

• Assist in the management and development of long-term business relationships with customers by understanding their business goals and responding to their requests.
• Be a point of contact for customers and work closely with the Customer Success Manager, Customer Services and Product Development teams to manage customer escalations (e.g., queries, issues, feature requests, improvements).
• Become an expert in our products/services and stay up to date with product enhancements, act as a consultant and share best practices with customers.
• Proactively engage with customers to conduct customer reviews/health-check meetings and obtain feedback, review product usage and adoption, present new features and enhancements and identify upsell opportunities for Sales.
• Help monitor customer satisfaction through available metrics and assessment and carry out follow-up actions as necessary.
• Use insights and data to prepare reports and analysis about customer satisfaction levels, reported issues, use cases and requirements and recommend actions to the Customer Success Manager and Senior Management Team.
• Ensure adherence to company policies and compliance standards at all times.
• Maintain professional standards at all times, both internally and externally at meetings and demonstrations

• Deliver excellent customer service and build long-lasting relationships with customers.
• Work collaboratively with cross-functional teams to drive customer success and satisfaction.
• Develop and implement strategies to improve customer retention and growth.
• Monitor and report on customer satisfaction metrics and provide recommendations for improvement.
• Stay up-to-date with industry trends and competitor activity to ensure we remain competitive.

• Bachelor's degree in a relevant field (e.g., Business, Finance, Computer Science) or equivalent experience.
• Minimum of 2 years relevant experience in a customer-facing role, preferably in Fintech.
• ERP experience and knowledge of business processes in accounts payable, highly desirable.
• Adaptable and quick to learn new information.
• Strong interpersonal communication and presentation skills with the ability to communicate and present technical information in non-technical terms using the customer's language.
• Proactive approach and commercial focus.
• Customer-focused, structured and highly organised.
• Strong listening skills and ability to understand others' viewpoints.
• Ability to work independently and as part of a team.

This is an opportunity to expand your knowledge, develop your career and work with state-of-the-art technology in a rapidly growing sector. We encourage our team to be ambitious and in SoftCo there is a culture of progression. We support your development by investing in training and partnering with leading learning platforms and providers. Uniquely, our structure means you work directly with the most senior leaders in the business, who see your potential.

A competitive remuneration package is on offer and our benefits package includes membership of our on-site gym (Dublin), company-paid health insurance, life assurance, pension, bonus package, long-service incentive awards and an employee referral scheme. If working for one of the most innovative technology companies is your thing, then look no further.

Join us and be part of a talented team that is shaping the future of SaaS software. Apply now to embark on an exciting journey where your skills and expertise will make a meaningful impact.

We value diversity and inclusion, believing different perspectives drive innovation. We are an equal opportunities employer and welcome applications from all backgrounds.