Detail-Oriented Customer Service Representative
1 day ago
This role involves providing exceptional support to clients by responding to their inquiries and resolving any issues they may encounter.
The ideal candidate will have experience in a customer-facing role, strong analytical skills, and excellent communication skills.
- Provide pre and post-sales support to customers and channel partners
- Prepare accurate quotations in line with company standards
- Conduct analysis and reporting, including weekly updates for customers
- Manage quality returns and coordinate with repair centres
- Resolve post-sales issues related to orders, delivery, and payments
Key Responsibilities:
- Deliver first-class customer service via various channels
- Analyse complex projects and implement solutions
- Utilise technical skills to manage data entry and reporting
- Collaborate with team members to achieve shared goals
About the Role:
This is an exciting opportunity to join a dynamic team and contribute to the success of our organisation. If you are a detail-oriented and proactive individual with a passion for delivering exceptional customer service, we would love to hear from you.
Qualifications:
- Proven experience in a customer support or account coordination role
- Strong analytical and technical skills
- Excellent written and verbal communication skills
- Familiarity with Microsoft Dynamics 365 is preferred
We Offer:
- A supportive and collaborative work environment
- Opportunities for professional development and growth
- A culture that values innovation and excellence
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