Customer Service Representative

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Customer Service Representative
Postuler remote type Entièrement en présentiel locations Shannon Limerick time type Temps partiel posted on Offre publiée hier job requisition id JR105631
Job Description
Benefits:
Competitive Salary
Monthly uncapped commission
Medical refund scheme
Enhanced statutory sick pay
1.5% employer matched Pension scheme
Enhanced Maternity and Paternity benefits
Access to Hubex benefits and discounts platform
Life Assurance x2 basic salary
Employee Assistance Programme
Opportunities for career advancement and professional development
Voluntary flu vaccination voucher
Bike to Work Scheme
Key Responsibilities:
Provide superior customer service while identifying and prioritising customer needs.
Make knowledgeable recommendations when advising and selling optional extras to the customer according to his/her needs.
Address all customer needs with professionalism and confidence.
Respond to all telephone and email inquiries in a friendly and helpful manner.
Closing Rental Agreements for returning customers.
Stay up-to-date on product knowledge.
Adhere to all company policies, procedures, and safety guidelines.
Responsible for own health and safety and that of other work colleagues.
Ad hoc duties as required.
Your Skills:
Ability to meet set targets.
Team player with excellent presentation, customer service and IT skills including Microsoft Excel and Word.
Strong communicator with attention to detail and engaging personality.
Some Automotive fleet or technical experience is an advantage.
Customer focused background with a natural sales ability.
Team player with excellent attention to detail and ability to adapt in a fast paced environment.
A Full clean B Drivers licence required min 2 years Driving.
Fluent English is a must both written and verbal, second language is advantageous.
24 hour working week Monday to Sunday, with weekend work required.
Why Choose Europcar?
We provide a working environment for our colleagues that nurtures their career ambitions.
Everyone counts at Europcar.We are now building our operations for growth over the coming year.
As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from - our success.
Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry.
Europcar is committed to helping employees develop market-leading skills through ongoing training and development.
**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons **
Europcar Mobility Group
Europcar Mobility Group est un acteur mondial de la mobilité, avec 75 ans d'expertise des services de mobilité et une position de leader en Europe.
"We help to change the way you move" est notre raison d'être et ce qui nous rassemble.
Plus que jamais, nous nous engageons à fournir des solutions simples, transparentes et innovantes qui rendent la mobilité simple, plus agréable et de plus en plus respectueuse de l'environnement.
Pour ce faire, nous proposons aux particuliers et aux entreprises une large gamme de services de location de voitures et d'utilitaires, que ce soit pour quelques heures, quelques jours, une semaine, un mois ou plus, à la demande ou sur abonnement, grâce à une flotte de plus de 250 000 véhicules, dotée des motorisations les plus récentes et une part croissante de véhicules électriques.
Nos marques répondent à des besoins, des cas d'utilisation et des attentes différenciés : Europcar - un des leaders mondiaux de la location de voitures et de véhicules utilitaires, Goldcar - leader de la location de voitures « low cost » en Europe, FoxRent-A-Car, l'un des principaux acteurs du marché de la location de voitures aux États-Unis, avec un positionnement "value for money", et Ubeeqo - l'un des leaders européens du car sharing (BtoB, BtoC).
La satisfaction client est au cœur de l'ambition du Groupe et de celle de ses plus de 8000 collaborateurs partout où il opère, à travers un vaste réseau dans plus de 130 pays (comprenant 16 filiales, complétées par des franchisés et des partenaires).
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